Service Manager - IAM / Identity and Access Management
Core
Service Delivery Manager for Identity and Access Management (IAM) ensuring service quality, SLA compliance, and operational efficiency for a financial client.
Role type
Senior Service Delivery Manager (IAM)
Builds
Secure identity lifecycle management, access provisioning, and automated IAM services for a financial institution.
Domain
Financial Services / Cybersecurity / Identity and Access Management
Required skills
Service Delivery Management, ITIL best practices, SLA management, IAM lifecycle management, Identity Governance and Administration (IGA), Cybersecurity (Identity Security), Team Leadership, Stakeholder Management, Incident/Change Management, Automation & AI adoption
Preferred skills
Soffid platform experience, ServiceNow familiarity, ITIL certifications
Technologies
Soffid, ServiceNow
Responsibilities
Assume integral responsibility for service delivery ensuring quality and SLA compliance; Act as primary client contact leading service review meetings and governance committees; Plan, organize, and coordinate technical teams; Supervise incident, request, problem, change, and escalation management; Monitor service demand, capacity, performance indicators, and operational risks; Coordinate evolutionary improvements and application development activities; Drive continuous improvement, automation, and AI initiatives; Coordinate activities with software vendors and external providers.
