Senior Support Technician
Core
Senior Support Technician acting as a Client Subject Matter Expert (SME) providing remote and phone-based support, owning client environments, and solving complex technical issues.
Role type
Senior Support Technician (Client SME)
Builds
Maintains and optimizes client IT environments including servers, desktops, applications, cloud, backup, and virtualization platforms.
Domain
Managed Service Provider (MSP) / IT Infrastructure
Required skills
Active Directory (AD), DNS, Group Policy (GPO), Windows Server, Azure, Microsoft 365, Entra ID, Hyper-V, Citrix, Veeam, Level 2/3 troubleshooting, ticketing systems
Preferred skills
ConnectWise experience, MSP environment experience, AI tool usage
Responsibilities
Provide remote and phone-based support to clients, act as technical SME for assigned environments, support servers/desktops/applications across Microsoft environments, handle Level 2 and Level 3 issues, collaborate with escalation teams, document technical processes
Seniority
Senior, hands-on IC