Customer Service Manager
On-site
Core
Manage a small operations team for student apartments, overseeing daily operations, maintenance, and leasing.
Role type
Front Office Supervisor (Customer Service Manager)
Builds
Student accommodation properties
Domain
Student accommodation / Property management
Deliverable
physical/clinical work
Required skills
Team leadership, Leasing, Property management, Conflict resolution, Stakeholder management, Financial reporting
Responsibilities
Manage day-to-day administrative operations, Manage and develop a team of high-performing staff, Build and maintain relationships with investors and learning institutions, Oversee maintenance program and apartment inspections, Work with General Manager on financial performance, Prepare reports for senior management, Act as an active member of the emergency response team