Senior CX/UX Designer
Core
Lead CX and UX design for digital journeys, portals, and applications, shaping design standards and coaching the team.
Role type
Senior IC UX/CX Designer (Design Lead)
Builds
Digital customer journeys, web portals, and application flows
Domain
Insurance / Financial Services
Required skills
End-to-end journey design, stakeholder workshops, service blueprinting, wireframing, prototyping, usability testing, Figma design systems, accessibility, AI tool integration
Preferred skills
Coaching designers, regulated industry experience
Technologies
Figma
Responsibilities
Lead CX and UX design on priority digital journeys, run journey workshops with the business, build journey maps and personas, design wireframes and prototypes, build the Figma design system and team playbook, coach designers and integrate AI tools
Seniority
Senior, hands-on IC with team leadership