WBG HO / IPO / CIP-GIFT City_Client servicing lead-GIFT Branch _19 Oct_001
Core
Managing and strengthening relationships with clients serviced through GIFT City, delivering seamless client experience, and supporting business growth initiatives.
Role type
Client Servicing Manager (Transaction Banking)
Builds
Client onboarding, account maintenance, and service delivery processes for GIFT City clients
Domain
Banking / Transaction Banking / GIFT City
Deliverable
client delivery
Required skills
Client relationship management, stakeholder management, problem-solving, analytical capabilities, coordination, regulatory compliance awareness, process management
Preferred skills
Knowledge of GIFT City regulations, international banking environment, MBA or relevant professional qualification
Technologies
None stated
Responsibilities
Serve as primary point of contact for client servicing and relationship management; Ensure timely resolution of client queries, requests, and operational issues; Coordinate with Operations, Product, Compliance, Risk, and Technology teams; Manage client onboarding, account maintenance, and service delivery processes; Monitor client satisfaction and identify opportunities to enhance experience; Support business teams in client retention, portfolio growth, and cross-sell; Prepare MIS, service reviews, and client reports
Seniority
Mid-Senior (6–12 years experience)