Associate - VKYC, Support
Core
Conducting Video KYC verification calls for potential and existing customers to ensure regulatory compliance and accurate decisioning.
Role type
Associate - Video KYC Operations
Builds
Verified customer identity and compliance status for credit card issuance
Domain
Financial Services / Banking / KYC Compliance
Deliverable
client delivery
Required skills
Video KYC execution, Regulatory compliance adherence, Data accuracy, Process improvement, Stakeholder coordination
Preferred skills
Financial Services Industry (FSI) experience
Technologies
Excel
Responsibilities
Conduct video calls for KYC verification, Manage ageing inventory of pending cases, Ensure strict adherence to policy guidelines, Drive process improvement initiatives, Coordinate with sales teams and customers, Update decisioning systems accurately, Meet productivity and accuracy targets, Handle customer escalations and queries