Supervisor, Customer Service
Core
Provide direct floor and personnel leadership to Customer Care Team Leaders in a fast-paced inbound customer support center, handling escalated issues and coordinating resources for system-related problems.
Role type
Senior IC customer service supervisor
Builds
Inbound customer support operations for North America, EMEA & APJ Order Management
Domain
Life sciences / Scientific instruments
Required skills
Customer care leadership, stakeholder management, operational metrics analysis, staffing optimization, performance management, root cause analysis, training and coaching, recruitment support, process improvement, reporting
Preferred skills
Bachelor's degree, 10+ years customer care experience, 4+ years leadership experience, knowledge of Oracle/SAP, Microsoft Office (Visio, Excel, Macros, PowerPoint)