Partnership Manager
Core
Managing and optimizing relationships with external partners to deliver BNZ's Wealth and Insurance products, acting as the voice of the customer and leading remediation for service issues.
Role type
Partnership Manager (Financial Services)
Builds
Wealth and Insurance product offerings for BNZ customers
Domain
Banking, Wealth Management, Insurance
Deliverable
client delivery
Required skills
Financial services experience, Wealth and/or Insurance product knowledge, Operational risk management, Stakeholder engagement, Complaints and remediation process management
Preferred skills
Experience in insurance claim processes, Experience in wealth product processes
Responsibilities
Represent BNZ in key partner forums to build relationships and align on customer priorities; Monitor service standards and escalate issues early; Use customer insights to drive improvements and lift outcomes; Lead remediation for complaints, disputes, and service breakdowns; Ensure risk practices and regulatory obligations are met and reporting is delivered.
Seniority
Mid-Senior (5+ years experience required)