Loss Prevention Associate
Core
Conduct investigations, gather evidence, and handle incidents related to theft, fraud, lost items, and guest complaints to protect company assets and ensure safety.
Role type
Loss Prevention Associate
Builds
Incident reports and safety documentation
Domain
Hospitality / Security
Required skills
Incident investigation, evidence gathering, conflict de-escalation, incident reporting, guest interaction, physical mobility, visual inspection, computer/POS system usage
Responsibilities
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.