Supervisor, Customer Experience
Core
Supervises daily tasks of business, technical support, and production teams to ensure quality, productivity, and compliance while supporting team members to impact end-user experiences.
Role type
Senior IC operations supervisor
Builds
Mission-critical services and solutions for Fortune 100 companies and governments
Domain
Business Process Outsourcing (BPO) / Customer Experience
Required skills
Team management, performance appraisal, hiring and termination, operational management, problem solving, process coordination, coaching, KPI reporting, training intervention
Preferred skills
Broad technical expertise, industry knowledge, ability to work without supervision
Technologies
N/A
Responsibilities
Supervises daily tasks of business, technical support, and production teams; Manages performance appraisals and pay reviews for team members; Assists others in achieving goals; Evaluates and organizes information to solve problems; Delivers quality, productivity, and compliance KPI reports; Coaches and gives feedback to team members to enhance performance.
Seniority
Senior, hands-on IC