Soft Service Manager
Core
Oversee housekeeping services and teams to ensure excellent hygiene standards and smooth site operations for commercial real estate clients.
Role type
Senior Soft Service Executive (Property and Asset Management)
Builds
Clean, hygienic, and well-maintained commercial real estate sites
Domain
Commercial Real Estate / Property Management
Required skills
Vendor management, SOP implementation, team supervision, budget management, inventory control, equipment maintenance, staff training, complaint resolution, reporting, cost estimation
Preferred skills
Hotel management/hospitality background, customer service knowledge
Technologies
DMR, MMR, QBR reporting tools
Responsibilities
Inspect work to ensure specifications and standards are met, plan and assign work to subordinate supervisors, conduct regular briefings for ground staff, manage vendors and resolve site-related issues, maintain records of work hours and budgets, monitor cleaning activity and physical condition of facilities, conduct training for work policies, maintain inventory of consumable stock, prepare operational reports, recommend changes to improve efficiency, perform financial tasks like cost estimation and budget management
Seniority
Senior, hands-on IC