Request Status Entry Assistant
Core
Updates the administrative status of service requests in an online tracker based on information from colleagues and customers to ensure accurate record-keeping.
Role type
Administrative data entry assistant
Builds
Accurate status records in an online tracking system
Domain
Customer service operations / Administrative support
Deliverable
dashboards & analysis
Required skills
Data entry, close reading, attention to detail, ability to distinguish confirmed updates from assumptions, familiarity with online forms
Preferred skills
Prior customer service or office administration experience, experience maintaining shared lists or project trackers
Technologies
Online tracking systems, email
Responsibilities
Update request statuses in an online tracker based on incoming information, verify attached documents and forms, leave brief notes on the source of updates, resolve conflicting updates by consulting responsible personnel, maintain accurate records without making case resolution judgments
Seniority
Entry-level / Junior