Product Manager, Customer Value – Intelligent Equipment
Core
Identify customer needs for data, digital, and AI solutions across service and hardware offerings to reduce downtime and improve maintenance, then build business cases and drive adoption.
Role type
Product Manager, Customer Value
Builds
Business cases for digital/AI solutions (predictive insights, AI assistants, connected equipment) and drives adoption of Cytiva's digital offerings
Domain
Life sciences, biopharmaceutical manufacturing, industrial automation
Deliverable
production ML models
Required skills
Customer discovery and needs quantification, business case development (ROI, cost analysis), product strategy for B2B technical products, stakeholder management with R&D and sales, pilot program management, adoption strategy
Preferred skills
Life sciences or biopharmaceutical domain knowledge, CRM or product management tools (Salesforce, Aha!)
Technologies
Data, digital, AI, Salesforce, Aha!
Responsibilities
Lead deep discovery with biomanufacturing customers to uncover problems and quantify value; Pinpoint highest-value needs solvable with data/digital/AI and build business cases; Partner with Product Owners and Solution Architects to define problem statements and success criteria; Recruit and support co-development, beta, and pilot customers to test solutions; Drive adoption with regional sales teams and capture outcomes as customer stories
Seniority
Mid-level, hands-on IC