Recepcionista Ambulatorial
Core
Greet patients and families, manage daily appointment flows, and maintain medical records in a healthcare clinic.
Role type
Ambulatory receptionist
Builds
Patient intake and scheduling processes for a healthcare unit
Domain
Healthcare
Deliverable
dashboards & analysis
Required skills
Patient greeting, appointment scheduling, medical record management, administrative guidance, system data entry, team collaboration
Preferred skills
Customer service experience, basic computer literacy
Responsibilities
Greet patients and responsible parties with a cordial and empathetic attitude; Verify daily appointment flow to ensure schedule and protocol compliance; Register patient entry and exit in the SIGO system and ensure biometric validation of appointments; Confirm attendance, rescheduling, and absences, maintaining constant updates of control spreadsheets; Orient families on procedures, schedules, guides, therapist changes, and other administrative doubts; Follow up on guide release requests with the system and telemedicine team; Organize physical and digital medical records, ensuring confidentiality and information updates; Communicate to supervision and coordination any occurrences (absences, delays, conflicts, or atypical clinical situations); Collaborate with the multidisciplinary team to maintain good unit functioning; Participate in team meetings, proposing improvements and ensuring alignment with internal flows.