Technology Analyst
Core
Provide Level 2 operational support for API-based integrations ensuring continuous availability, performance monitoring, and incident resolution for AEBC technology platforms.
Role type
L2 Application Support Engineer (API Integration)
Builds
API services and integrations for banking/financial clients
Domain
Banking/Financial Services + API Operations
Required skills
REST/SOAP API support, API Gateway management (Apigee/Kong/MuleSoft), API monitoring tools, OAuth/JWT/TLS security concepts, Incident/Problem management, Release support
Preferred skills
Automation of health checks, Knowledge article creation
Technologies
REST, SOAP, JSON, XML, Apigee, Kong, MuleSoft, KrakenD, Postman, Swagger/OpenAPI, ServiceNow, JIRA, ITIL
Responsibilities
Monitor API availability, latency, and throughput; Diagnose and resolve API incidents; Coordinate with L3 engineering and vendors; Validate API functionality during deployments; Maintain operational documentation and runbooks
Seniority
Mid-Senior (4-7 years experience)