Assistente de Transportes
Core
Monitor delivery vehicles and routes in real-time, support drivers, coordinate with CX, and manage reverse logistics collections.
Role type
Logistics operations assistant
Builds
Delivery and reverse logistics operations for a home decor e-commerce
Domain
E-commerce / Logistics
Deliverable
dashboards & analysis
Required skills
Logistics knowledge, Excel (intermediate), data consolidation, route monitoring, driver support
Preferred skills
Communication, curiosity, hands-on approach
Responsibilities
Monitor vehicles and track delivery routes in real-time; Support drivers during operations and resolve route deviations; Coordinate with CX team to ensure delivery success; Track reverse logistics routes and ensure customer collections; Identify and report delays, failures, and operational issues; Update and control productivity and performance indicators; Consolidate operational data and create result tracking reports; Support analysis of indicators to identify process improvements; Ensure reliability and accuracy of information in controls and systems.