Customer Service Agent - Regulatory Operational Management (ROM)
Core
Customer Service Agent for Regulatory Operational Management (ROM) team, serving as the first line of defense for Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, handling operational tasks for CRS/FATCA regulations and data protection.
Role type
Senior IC Compliance & AML Operations Specialist
Builds
Compliance controls, KYC reviews, regulatory reports, and corrective action plans for insurance clients.
Domain
Insurance / Financial Services / AML & KYC
Required skills
AML, KYC, CRS, FATCA, Data Protection (GDPR/AVG), Risk Profiling, PEP Analysis, Regulatory Reporting, Process Optimization, Quality Assurance
Preferred skills
Power BI, SAS Enterprise, PCP Certification
Technologies
Power BI, SAS Enterprise
Responsibilities
Ensure Customer Services tasks comply with laws and internal procedures; Execute controls and quality reviews to identify gaps; Document findings and follow up on corrective actions; Optimize existing processes and controls; Perform periodic KYC reviews based on risk profiles; Analyze alerts and atypical situations for AML; Analyze PEP profiles and sanctioned customers; Respond to requests from local authorities; Participate in regulatory projects; Support procedure development for new regulations; Track CRS/FATCA indicators.
Seniority
Senior, hands-on IC
