Atendente De Telemarketing
Core
First-level customer service specialist handling voice, email, chat, and WhatsApp channels for financial, technical, and retention needs, plus outbound base dialing for account activation and reactivation.
Role type
operational customer service representative
Builds
customer support experiences for Banco Santander and partner banks
Domain
banking and financial services
Required skills
voice communication, email support, chat support, WhatsApp support, outbound calling, account activation, account reactivation, order management, customer retention, Microsoft Office
Responsibilities
Handle first-level inbound and outbound customer service across voice, email, chat, and WhatsApp channels; Execute outbound base dialing campaigns for account activation, reactivation, and order management; Support managers of Banco Santander and partner banks; Open and track service requests via mobile app and email; Escalate validated cases to second-level analysis.