Steuerfachangestellter (m/w/d) für Software-Support & Kundenberatung
Core
First point of contact for customers providing telephone and written support for accounting software solutions, helping clients master daily challenges in accounting and developing optimal usage solutions.
Role type
Customer support specialist (accounting software)
Builds
Accounting software solutions for business clients
Domain
Accounting / Financial software
Deliverable
client delivery
Required skills
Accounting knowledge, software support, customer communication, solution development, AI tool usage, product feedback
Preferred skills
Year-end closing knowledge, digital technologies, service orientation, teamwork
Technologies
Modern AI-supported tools
Responsibilities
Answer customer questions via phone and email, help clients solve daily accounting challenges, develop solutions for optimal software usage, use AI tools for research and analysis, provide customer feedback for product improvement