Technical Support Officer
Core
Manage technical customer relationships and guide the full sales process from quote to closing.
Role type
Senior Technical Support Officer (Sales Enablement)
Builds
Quotes, administrative processes, and order fulfillment for the business unit
Domain
Metal industry / Technical sales support
Deliverable
product features
Required skills
Technical knowledge, customer relationship management, sales process guidance, budget management, project delivery, quality issue resolution, reporting
Preferred skills
Experience in the metal sector, QRM methodology knowledge
Responsibilities
Manage and follow up on quotes and administrative processes from start to finish, Maintain and strengthen long-term customer relationships, Collaborate with Quality and Supply Chain to resolve quality issues quickly, Monitor budgets and ensure timely project delivery within the business unit, Maximize customer potential according to the QRM method, Report to the Business Unit Manager and participate in the Business Unit Team