Business Strategy & Operations -Senior Associate-Bangalore
Core
Senior Associate in Management Consulting specializing in complex collaborative design and delivery, helping large companies navigate challenges and seize opportunities through human-centered systems thinking.
Role type
Senior Associate, Management Consulting (Business Strategy & Operations)
Builds
Tailored interventions, transformation roadmaps, and business cases for diverse client portfolios.
Domain
Management Consulting, Customer Experience, AI-led Transformation
Required skills
Human-centered systems thinking, Design thinking, Process facilitation, Collaborative methodologies, Stakeholder alignment, Risk navigation, Data analysis, Business case building, Change management, Project delivery
Preferred skills
Transformation Strategy (Contact Center, CCaaS, TOM), AI-led Transformation (GenAI, Agentic AI, LLM), Contact Center Domain (KPIs, Workforce Management), Journey & Quality (CX, Analytics), Consulting & Client Advisory, Delivery & Engagement Leadership
Technologies
GenAI, Agentic AI, Large Language Models (LLM), Conversational AI, CCaaS, Cloud Contact Center, Workflow Automation
Responsibilities
Collaborating with senior client stakeholders to co-design and deliver tailored interventions; Facilitating experiential, collaborative work to accelerate stakeholder alignment; Applying human-centered systems thinking and design thinking to address complex challenges; Utilizing process facilitation and collaborative methodologies; Supporting business leaders in solving complex problems; Navigating risk and regulatory complexity; Engaging in multidisciplinary collaboration to stimulate innovation; Gathering information from diverse sources to analyze facts and discern patterns; Adapting to a fast-paced environment; Taking ownership of personal development and consistently delivering quality work.
