Senior Executive - Retention & Activation, Sales Servicing-Non Voice
Core
Handle social media requests from credit card holders to resolve customer service requests, complaints, and queries while maintaining business reputation.
Role type
Senior Executive, Social Media Customer Service
Builds
Customer service responses and reputation management for credit card holders
Domain
Financial Services / Credit Cards
Deliverable
dashboards & analysis
Required skills
Social media response, ORM, Content management, Stakeholder management, Problem-solving, Analytical ability
Responsibilities
Liaise with Sales, marketing, Risk, Product, pricing, and collection for process deviations; Work proactively on escalation triggers; Ensure real-time response on social media platforms; Track mapping and allocation of pending volume; Ensure process documentation and compliance adherence.
