Ejecutivo Customer Service
Core
Customer Service and Import/Customs Operations role managing freight forwarding, customs clearance, and client delivery for international trade logistics.
Role type
Customer Service & Operations Specialist (Import/Customs)
Builds
Import/export shipments, customs releases, and client deliveries
Domain
International Trade & Logistics
Required skills
Freight forwarding operations, customs clearance procedures, carrier portal management, client communication, risk mitigation (demurrage/detention), administrative tracking
Preferred skills
Residency in South Monterrey or easy access to Villas La Rioja
Technologies
Excel, carrier portals, freight forwarding systems
Responsibilities
Consult carrier portals to obtain Arrival Notices and validate shipment details; Submit and track Local Charges payments; Confirm carrier release and update payment/revalidation systems; Send arrival notices to clients and update shipment status; Monitor free time periods to mitigate demurrage and detention risks; Coordinate with customs brokers, transport, and clients for appointments and POD; Manage administrative tasks including equipment return and electronic files