Sea Logistics Customer Care Specialist, Import (Chennai)
Core
Provide front-line customer support for sea freight import operations, handling inquiries, quotations, order entry, and complaint resolution to ensure customer satisfaction.
Role type
Senior IC customer care specialist (sea logistics)
Builds
Customer service interactions, operational order execution, and financial coordination for import shipments
Domain
Logistics / Sea Freight / Import Operations
Deliverable
product features
Required skills
Sea freight knowledge, export documentation, customer service, freight quotations, rate negotiation, complaint handling, order processing, KPI reporting
Preferred skills
Stakeholder management, problem-solving, customer retention, coordination with Sales/Finance/Operations
Technologies
KN systems, operational execution systems