Eerstelijnsmedewerker personenbeheer
Core
First-line customer care and personnel management for KBC and CBC clients, handling incoming calls and emails while supporting branch offices.
Role type
Senior IC customer care specialist (personnel management)
Builds
Customer service interactions and administrative personnel processing for banking clients
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Call handling, email management, administrative processing, customer empathy, multitasking, PC proficiency (Word, Excel, Outlook), complex problem analysis
Preferred skills
French language knowledge, self-development, initiative
Responsibilities
Manage incoming calls and emails regarding client personnel issues, support branch office colleagues with personnel management, escalate non-routine client complaints to application management, signal customer feedback affecting package operations to responsible parties
Seniority
Junior to Mid-level, hands-on IC