Senior Application Support Specialist (d/f/m) Mass Spectrometry
Core
Provide high-quality technical support, expert advice, and method development assistance to customers using mass spectrometry products in Pharma and Clinical/Forensic markets.
Role type
Senior Application Support Specialist (Field-based)
Builds
Customer trust and successful analytical workflows for life science experts
Domain
Life Sciences, Diagnostics, Biotechnology, Mass Spectrometry
Deliverable
client delivery
Required skills
Mass spectrometry method development, Chromatographic method development, Troubleshooting, HPLC-MS technology knowledge, Customer visit management, Technical training delivery, Market intelligence gathering, Cross-regional liaison
Preferred skills
SCIEX instrumentation experience, German fluency, French fluency
Technologies
Mass Spectrometry, HPLC-MS, SCIEX instrumentation
Responsibilities
Conduct customer visits, product demonstrations, and seminars; Provide pre-sales and post-sales technical support; Train customers in-house and on-site; Analyze field data to inform sales and marketing strategies; Liaise with global networks to solve technical problems; Travel across EMEA for onsite support and training.