Agente de Atención para Servicios Financieros
Core
Call center agent providing direct customer support for banking services, handling inquiries and transactions via phone.
Role type
Customer service agent (financial services)
Builds
Banking customer support interactions
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude
Responsibilities
Answer customer and cardholder calls, resolve inquiries about balances and transactions, provide banking service information, log interactions in the system, follow up on processes as needed