Especialista en Atención a Clientes Financieros
Core
Provide direct contact with customers and cardholders to resolve doubts and perform various banking management tasks.
Role type
Customer service specialist (financial services)
Builds
Banking services and cardholder support
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude
Responsibilities
Answer customer and cardholder calls, resolve inquiries about balances and transactions, provide information and guidance during calls, register management in the system, follow up on processes when required, maintain professional attention in each interaction