Asesor de Atención a Tarjetahabientes
Core
Provide direct customer service to bank cardholders via phone calls to resolve inquiries and manage account operations.
Role type
Customer service representative (banking)
Builds
Customer support interactions for banking services
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude, Spanish (fluent)
Preferred skills
English classes (free), growth mindset
Responsibilities
Answer customer calls, resolve balance and transaction inquiries, provide banking service information, log interactions in the system, follow up on processes as required