Asesor Telefónico de Atención al Cliente
Core
Provide clear customer service and resolve inquiries for banking cardholders via phone calls.
Role type
Customer service representative (call center)
Builds
Banking services and account management
Domain
Financial services
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude
Responsibilities
Answer customer and cardholder calls, resolve balance and transaction inquiries, provide banking service information, log interactions in the system, follow up on processes as needed, maintain professional interaction standards