Operador de Atención a Clientes
Core
Handle direct contact with bank customers and cardholders to resolve doubts and perform various banking transactions.
Role type
Customer service operator (call center)
Builds
Banking services and customer support
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude, ability to register transactions in systems
Preferred skills
English classes (free), growth potential
Responsibilities
Answer customer and cardholder calls, resolve inquiries about balances and transactions, provide information and guidance during calls, register transactions correctly, follow up on processes when required, maintain professional attention in every interaction