Especialista en Atención a Clientes Bancarios
Core
Provide direct customer service to bank clients and cardholders via phone calls to resolve inquiries and manage transactions.
Role type
Customer service specialist (banking)
Builds
Customer support interactions for a banking campaign
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude
Responsibilities
Answer customer and cardholder calls, resolve inquiries about balances and transactions, provide guidance during calls, log interactions in the system, follow up on processes as needed