Agente Telefónico para Clientes Bancarios
Core
Call center agent providing direct contact with bank customers and cardholders to resolve inquiries and perform various banking transactions.
Role type
Customer service agent (banking)
Builds
Banking services and customer support
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer orientation, service attitude, ability to register transactions in systems
Preferred skills
English classes (free), growth potential after 3 months
Responsibilities
Answer customer and cardholder calls, resolve inquiries about balances and transactions, provide information and guidance during calls, register transactions correctly, follow up on processes when required, maintain professional attention in every interaction