Ejecutivo de Soporte y Atención Bancaria
Core
Provide direct customer support and assistance to bank clients and cardholders via phone calls to resolve inquiries and manage transactions.
Role type
Customer Support Agent (Banking)
Builds
Customer service interactions for a banking campaign
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, basic computer skills, customer service orientation, ability to register transactions in systems
Preferred skills
English classes (free), growth mindset
Responsibilities
Answer customer and cardholder calls, resolve inquiries about balances and transactions, provide guidance during calls, register interactions in the system, follow up on processes as required
Seniority
Entry-level (3 months experience required)