Agente de Servicio al Cliente en Call Center
Core
Call center agent providing direct contact with banking customers and cardholders to resolve inquiries and perform various banking transactions.
Role type
Customer service agent (banking)
Builds
Banking services and customer support
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Phone communication, Banking knowledge, Computer basics, Customer orientation, Service attitude, Follow-up management
Responsibilities
Answer customer and cardholder calls, Resolve inquiries about balances and transactions, Provide banking information and guidance, Record interactions in the system, Follow up on processes when required, Maintain professional attention in every interaction