Agente Call Center Atención Bancaria
Core
Call center agent providing direct customer service for banking services, resolving inquiries and managing transactions for cardholders and clients.
Role type
Customer service representative (banking)
Builds
Customer support interactions for banking products
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Phone communication, customer service orientation, basic computer skills, Spanish fluency
Preferred skills
English classes availability, flexibility
Responsibilities
Answer customer and cardholder calls, resolve balance and transaction inquiries, provide banking service information, log interactions in the system, follow up on processes as required, maintain professional attention in every interaction