Jefe de Operaciones
Core
Manage daily operations of a shopping center (Centro de Vida), ensuring efficiency, quality, and customer satisfaction while optimizing resources and preparing for strategic responsibilities.
Role type
Operations Manager (Shopping Center)
Builds
Operational efficiency and customer experience in a shopping center
Domain
Retail / Real Estate / Facility Management
Deliverable
product features
Required skills
Operational management, budget optimization, vendor coordination, KPI implementation, team leadership, strategic planning, emergency planning, stakeholder communication
Preferred skills
Experience in shopping centers, real estate, or related industries, advanced use of ERP/CRM/BMS systems, basic financial analysis
Technologies
ERP, CRM, BMS
Responsibilities
Supervise daily maintenance, cleaning, security, parking, and general services; ensure compliance with operational standards and regulations; review and optimize operational budgets; coordinate with vendors and contractors; design and execute continuous improvement plans; implement KPIs and present monthly reports to management; supervise, train, and develop the operational team; identify internal talent; participate in expansion and renovation projects; develop strategic proposals to improve equipment and space functionality; support emergency scenario planning; act as the main operational liaison with tenants.
Seniority
Mid-Senior, hands-on IC