Responsable Technique d'Agence SAV H/F/X
Core
Lead the technical agency for beverage machines in the hospitality sector, managing field activities, teams, and client relations.
Role type
Senior Technical Agency Manager (After-Sales Service)
Builds
Beverage machines for hotels and restaurants
Domain
Hospitality equipment / Electrotechnics
Deliverable
client delivery
Required skills
Team management, field activity planning, client relations, electrotechnics, mechanical knowledge, hydraulics, inventory management, process improvement
Preferred skills
Knowledge of CHR environment, office tools, intervention management software, technical English
Technologies
Intervention management software
Responsibilities
Organize and plan field activities, manage team schedules and interventions, ensure intervention quality and cost control, manage spare parts inventory, coach and develop technicians, handle client complaints and complex interventions, coordinate the national technical network, support commercial teams technically
Seniority
Senior, hands-on manager