Support IT/OT
Core
Provide remote 2nd and 3rd line technical support, troubleshooting, maintenance, and monitoring for complex customer environments at the intersection of IT, OT, networking, software, and security.
Role type
Senior IC IT/OT Support Engineer
Builds
Stable, secure, and operational critical systems for customers
Domain
Industrial automation and IT infrastructure
Required skills
IT/OT support, 2nd & 3rd line support, networking, IT infrastructure, OT/industrial environments, IT security, incident & problem management, remote support, system monitoring, troubleshooting, software & release management, FAT & SAT testing, preventive maintenance, log analysis
Preferred skills
ITIL 4, German language
Technologies
IT/OT platforms, networking equipment, industrial systems, monitoring tools
Responsibilities
Provide 2nd and 3rd line remote IT/OT support and resolve incidents, Troubleshoot software, networking, and system-related issues, Perform remote preventive maintenance and proactively monitor system health and performance, Support software upgrades, implementations, and release management, Assist with commissioning, FAT and SAT testing of complex systems, Analyse logs and system data to identify trends and root causes, Coordinate escalations, repairs, and maintenance with internal teams and third parties, Accurately document incidents, solutions, and activities
Seniority
Mid-level, hands-on IC