Werkstudent Customer Service Reporting & Data Analytics (all genders)
Core
Support the operational steering of an international Customer Service area through business analysis, reporting, and performance management.
Role type
Junior data analyst (student)
Builds
Reports, KPI analyses, and presentation materials for customer meetings and district management.
Domain
Healthcare technology / Customer Service
Deliverable
dashboards & analysis
Required skills
Business analysis, report creation, KPI analysis, data preparation, presentation skills, structured problem solving
Preferred skills
Experience with Excel, Power BI, cross-functional collaboration
Technologies
Excel, Power BI
Responsibilities
Create reports, Soll-Ist comparisons, and ad-hoc analyses; Prepare presentations and documents for customer meetings; Support cross-functional projects to optimize reporting processes; Analyze service KPIs and prepare action areas for the team; Provide structured data and decision-making foundations for district management.