Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Bangalore
Core
Process banking transactions (RTGS, NEFT, fund transfers, tax payments) and provide customer support at the branch/mid/front office level.
Role type
Banking operations team member
Builds
Transaction processing and customer support services
Domain
Banking / Financial Services
Required skills
RTGS/NEFT transaction processing, fund transfers, tax payments, Excel proficiency, regulatory compliance, transaction record maintenance, discrepancy resolution, audit support, process improvement
Technologies
RTGS, NEFT, Excel
Responsibilities
Process RTGS, NEFT, fund transfers, and tax payments; Provide customer support on transaction status and payment issues; Ensure compliance with internal policies and regulatory guidelines; Maintain and update transaction records and reports; Collaborate with departments to resolve transaction discrepancies; Monitor transaction queues for timely execution; Assist in audits and internal reviews; Identify areas for process improvement.
Seniority
Individual Contributor