AWS Technical Consultant (TAM), Enterprise Support NZ
Core
Trusted technical consultant for Independent Software Vendors (ISVs) helping them architect, optimize, and scale software products on AWS.
Role type
Senior IC Technical Account Manager (ISV segment)
Builds
Cloud architecture, operational readiness, and strategic roadmaps for ISV customers
Domain
Cloud computing / SaaS / Multi-tenant workloads
Required skills
Cloud architecture, operational excellence, cost optimization, incident management, technical enablement, stakeholder engagement
Preferred skills
AWS certifications, deep technical expertise in security and scalability
Technologies
AWS services, observability tools, operational dashboards
Responsibilities
Conduct Operational Reviews and architecture deep-dives for SaaS and multi-tenant workloads; Drive operational excellence by identifying risks and reducing costs; Lead technical discussions on incident management and risk mitigation; Proactively identify opportunities for AWS service adoption and architectural improvements; Deliver business reviews with actionable insights; Collaborate with Solutions Architects and Account Managers; Enable customer teams through workshops and technical sessions; Lead pre-launch planning and service event reviews.
Seniority
Senior, hands-on IC
