Customer Experience Consultant
Core
Providing customer services and support for onboarded clients in the global logistics and shipping environment.
Role type
Customer Experience Consultant (Administrative stream)
Builds
Customer support services for Maersk's global logistics operations
Domain
Shipping & Logistics
Deliverable
client delivery
Required skills
Customer service (voice process), Contract management, Dispute management, Case management, Customer onboarding, Relationship management
Preferred skills
Communication, Presentation
Technologies
None stated
Responsibilities
Manage customer channels, handle case management, support customer onboarding, manage contracts and disputes
Seniority
Junior, supervised IC