Junior Service Desk
Core
Data entry, updating, and control in company systems; supporting the Service Desk team in managing client requests and incidents.
Role type
Junior Service Desk Operator
Builds
Data management and reporting for client support operations
Domain
IT / Technology
Deliverable
dashboards & analysis
Required skills
Advanced Microsoft Excel (functions, pivot tables, formulas, filters), Data entry, Data analysis, Attention to detail, Team collaboration, Priority management
Preferred skills
Diploma in IT, technical, or administrative fields, Prior experience in similar roles
Technologies
Microsoft Excel
Responsibilities
Insert, update, and control data in company systems; Support the Service Desk team in managing client requests and incidents; Collaborate with other departments to ensure accuracy and timeliness of information
Seniority
Junior