SAP ESM Consultant
Core
Senior consultant leading discovery workshops, solution design, and end-to-end delivery of SAP Service Cloud V2 and Enterprise Service Management (ESM) solutions for customer service and enterprise service management.
Role type
Senior IC SAP Service Cloud V2 / ESM Consultant
Builds
Customer service and enterprise service management solutions
Domain
Enterprise Service Management (ESM) / Customer Service
Required skills
SAP Service Cloud V2 configuration, solution design, workshop facilitation, case management, service request management, workflow automation, SAP S/4HANA integration
Preferred skills
SAP Service Cloud V2 certification, SAP CX implementation, utilities/field service/asset-intensive industry experience, Agile delivery
Technologies
SAP Service Cloud V2, SAP ESM, SAP S/4HANA
Responsibilities
Lead discovery workshops and requirements gathering sessions, Design end-to-end SAP Service Cloud V2 and ESM solutions, Configure workflows, business rules, case management and service processes, Produce functional specifications and solution documentation, Support testing, deployment and solution adoption, Provide guidance to stakeholders and project teams
Seniority
Senior, hands-on IC