Customer Service Officer
Core
Manage customer enquiries, complaints, and escalations while coordinating operational workflows for hot water and air conditioning installations.
Role type
Customer Service & Operations Officer
Builds
Operational workflows for heat pump and AC installations
Domain
Energy efficiency / HVAC / Residential and commercial services
Deliverable
client delivery
Required skills
complaints management, operational coordination, CRM usage, job scheduling, compliance documentation, conflict resolution, process improvement
Preferred skills
energy sector experience, HVAC/trades background, Microsoft Office 365 proficiency
Responsibilities
Manage customer enquiries, complaints, and escalations; Coordinate with installers and internal teams to resolve defects; Schedule and track installation jobs; Maintain accurate records in CRM systems; Assist with compliance processes and audit preparation; Liaise with customers to manage expectations.
Seniority
Mid-level, hands-on IC