Clinical Support Specialist (Manhattan)
Core
Provide frontline clinical customer support, troubleshoot PACS application issues, and manage escalations for healthcare clients.
Role type
Senior IC clinical support specialist (PACS)
Builds
Clinical support services for hospital radiology workflows
Domain
Healthcare technology / Radiology / PACS
Deliverable
client delivery
Required skills
PACS implementation/administration, DICOM, HL7, Vue PACS, clinical product knowledge, root cause analysis, action plan development
Preferred skills
ARRT or CIIP certification, hospital workflow expertise
Technologies
Vue PACS, DICOM, HL7
Responsibilities
Troubleshoot application issues via phone/email/chat, manage escalation processes from intake to resolution, partner with engineering teams for complex issues, provide clinical education and training to customers and internal teams, monitor customer feedback and report safety concerns
Seniority
Mid-level, hands-on IC