SachbearbeiterIn Kundeninnendienst
Core
Process customer inquiries and orders for a Swiss pipe systems sales company, ensuring smooth order processing and high customer satisfaction.
Role type
Customer Service Specialist (Sales Support)
Builds
Order fulfillment and customer communication for GF Rohrleitungssysteme AG
Domain
Industrial manufacturing (pipe systems)
Required skills
Order processing, invoicing, delivery monitoring, return handling, internal/external coordination, MS Office
Preferred skills
SAP SD, SAP MM
Responsibilities
Process customer inquiries and orders including appointment monitoring and invoicing; Provide administrative information to customers via phone and email; Monitor delivery schedules and coordinate with other departments; Handle returns, delivery complaints, and credits; Contact internal and external interfaces such as field sales, sales managers, distribution centers, and logistics companies