Data Center Technician (DCO), Data Center Operations
Core
Maintain high-level system reliability and resolve hardware/network issues in large-scale high-density data centers to support AWS cloud infrastructure.
Role type
Senior IC data center technician (hardware & network operations)
Builds
AWS global cloud infrastructure (servers, storage, networking, power, cooling)
Domain
Cloud computing infrastructure / Data Center Operations
Required skills
Hardware troubleshooting, Booting (POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID), Network protocols (TCP/IP, Ethernet, Layer2/3), Network hardware (copper/fiber cabling, switches, routers), Remote access (Console routers, IPMI, BMC), Redundancy management (Power feeds, ATS, Server Hardware, RAID, Network Connectivity), Data Center operations (Inventory, Hot/Cold Aisles, Security), Excel/data manipulation, Project management, AWS product knowledge (EC2, EBS, S3)
Preferred skills
Experience with third-party vendors, ability to work in cramped/elevated spaces, shift rotation adaptability
Technologies
IPMI, BMC, EC2, EBS, S3, TCP/IP, Ethernet, RAID, IPMI, Console routers
Responsibilities
Prioritize and resolve trouble tickets for systems and network hardware, Troubleshoot physical layer outages, Install and configure racks of hosts, Perform physical replacement of server and network device parts, Adhere to security and safety best practices, Meet 24x7 on-call requirements and respond during shift rotations, Interact with third-party vendors and contractors, Participate in team meetings for metric analysis and project status updates
Seniority
Mid-level to Senior, hands-on IC