Ejecutiva de Atención al Cliente y Administración
Core
Customer service and administrative operations executive managing client inquiries and administrative processes to completion.
Role type
Customer service and administrative operations executive
Builds
Customer service interactions and closed-loop administrative processes
Domain
Insurance and financial services administration
Required skills
Customer service, administrative process management, document review and validation, multi-tasking, Microsoft Office proficiency, system adaptability
Preferred skills
Insurance, financial services, banking, claims handling experience
Responsibilities
Handle customer inquiries via phone, email, and WhatsApp; manage and follow up on administrative requests and procedures; review and validate documentation; track policy modifications and updates; support administrative processes related to insurance and claims; maintain records of pending items and follow-up dates; coordinate with various departments to resolve stalled processes; update physical and digital files; generate control reports and tracking bases.
Seniority
Entry to Mid-level